Return / Refund Policy:
Every item we sell is carefully inspected before it is shipped. If
merchandise is found to be defective upon receipt, please contact us
immediately. All
claims must be made within 3 days of receipt of order. Shipping and handling charges will not be refunded.
Only replacement products or store credit will be issued for defective merchandise.
All returns
must be accompanied by a Return Authorization Claim Number.
Please
contact the main office
promptly to receive a Return Authorization Claim Number. A 10% restocking fee may be
assessed on returned products.
Store
credits as well as gift certificates are valid 1 year
from their issue date, and can not be used when shopping
online. To use store credit or a gift certificate the
order must be placed by phone at 1-866-381-0100.
Shipping Errors / Damage:
Please remember to check your shipping and billing addresses to ensure they are
entered correctly. This will help to avoid delays when placing your order.
Packages shipped via UPS Ground do not have a guaranteed “time of delivery”.
Ground packages will arrive “By End of Day” on the day specified by UPS. Check
www.UPS.com for specific hours of delivery in your area.
If the
carton package looks damaged, do not accept the shipment. Contact the main
office immediately at (866) 381-0100. If you
open a package and the products inside are damaged, save all packaging materials
and contact UPS at 1 (800) 742-5877. Please have the tracking number of the
package available when you call, as you will be asked to provide it.
Shipping damages are the responsibility of the shipping company and
claims for such should be made through the appropriate carrier.
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