Art Clay World, USA, Inc. - Shipping Policy:

Free Shipping on Retail Orders Over $150.00:
All online retail orders over $150 will now receive free UPS Ground shipping, but will be assessed the standard $2.50 shipping and handling fee.  Free UPS Ground shipping is only available to the contiguous 48 states, and for retail orders placed online.  Any items that cannot be ordered online (due to special shipping) make any order containing them exempt from the free shipping option.

Shipping & Handling Fee:
A $2.50 shipping and handling fee will be added to all orders, including those that meet the free shipping requirements.

All UPS Shipments Require a Signature!
Our standard policy is that all UPS shipments require a signature upon delivery unless otherwise specified.  If you do not wish to have to sign for UPS shipments, please put "No Signature Required" in the comments section when you place your order.  In addition, please call or email if you do not want a signature required, to ensure your package is shipped properly.  We will not be responsible for any issues with packages that do not require a signature.

Shipment Carrier:
If you require a different carrier please call customer service at 1-866-381-0100 to place your order, and we will arrange for the carrier of your choice. If you cannot find exactly what you need, please contact customer service.  Please remember UPS will not deliver packages to a P.O. Box, so please provide a physical street address. *Please remember to check your shipping and billing addresses to ensure they are entered correctly. This will help to avoid delays when placing your order.

We offer shipping service via UPS. We offer our customers the following shipping options:

• Domestic Orders (Excl. Alaska & Hawaii): UPS Ground, UPS 3 Day Select, UPS 2 Day Air, UPS Next Day Air

• Orders to Alaska & Hawaii: UPS 2 Day Air, UPS Next Day Air

• International Orders: UPS Worldwide Expedited, UPS Worldwide Express, UPS Worldwide Express Plus

Shipping Time: Orders placed on our site usually ship the same day unless a product is out of stock.  Orders processed before 1 pm CST (Central Standard Time) will be shipped on the day the order was placed (Monday through Friday). Any order received after 1pm CST will be shipped the next business day. For example, an order placed at 3pm on Thursday for 2nd day air will not be picked up until Friday, therefore arriving on Tuesday. UPS does not deliver on Saturday except for Next Day Air shipments (for which there is an additional fee).

Calculating Shipping Cost: It's easy to calculate shipping costs on our Web site before you purchase a product.  Just follow the steps below:

• Add your items to the shopping cart (Login to your account or create a new account).

• Complete the first three steps of the checkout process to view your shipping cost.

Checking Order Status: To check the status of an order, click the "Your Account" link in the upper navigation bar of each online store page and login to your account. Orders that are awaiting shipment are defined as Pending while orders that have shipped are labeled Closed. Once an order has been shipped, you can view the tracking number in order to determine a delivery date from the shipping carrier.

If the carton package looks damaged, do not accept the shipment.  Contact the main office immediately at (866) 381-0100.  If you open a package and the products inside are damaged, save all packaging materials and contact UPS at 1 (800) 742-5877.  Please have the tracking number of the package available when you call, as you will be asked to provide it.