on orders of $150 or more
Simply look for the logo to enjoy free shipping on selected items throughout the store. If the items in your order which qualify for 'Free Shipping' total $150 or more for retail customers, your order ships FREE!
We accept returns and exchanges of non-defective merchandise within 2 weeks of delivery of product. Contact us at 800-381-0100 or 708-857-8800, or
If you find that any of your items have arrived damaged, either by delivery services or due to defective manufacturing, we will accept them for return or exchange within 30 days of item delivery. Contact us at 800-381-0100 or 708-857-8800, or CustServ@artclayworld.com for your Return Authorization. NO ITEMS WILL BE ACCEPTED FOR REFUND OR EXCHANGE WITHOUT A VALID RETURN AUTHORIZATION!
Changes to Orders:
Once orders have been submitted (online, or by phone, fax, or email) changes can be made by calling our offices at 866-381-0100 or 708-857-8800. There is a $25.00 fee to change an existing order!