Important Notes!
(for complete terms & conditions click here)

Discrepancies
If you encounter any discrepancies in pricing during checkout, please contact us immediately. Thank you for your understanding!

Free Shipping on Retail Orders Over $150.00
All online retail orders over $150 will now receive free UPS Ground shipping, but will be assessed the standard $2.50 shipping and handling fee. Free UPS Ground shipping is only available to the contiguous 48 states, and for retail orders placed online. Any items that cannot be ordered online (due to special shipping) make any order containing them exempt from the free shipping option. Certified Instructors and wholesalers are not eligible for free shipping.

Ordering From Outside North America?
Art Clay World, USA, Inc. and authorized distributors cannot ship Art Clay Silver or Gold series products outside of North America. If you would like to purchase these products and are not in North America, please click here for a list of foreign distributors. If you would like to purchase items that are not considered "Art Clay Series" items, please email us at orders@artclayworld.com with the items you wish to purchase as well as your complete name, mailing address, and contact information.

Shipments Over $150.00 Require a Signature!
Our standard policy is that all UPS shipments valued at over $150.00 require a signature upon delivery unless otherwise specified. If you do not wish to have to sign for UPS shipments, please put "No Signature Required" in the comments section when you place your order. In addition, please call or email if you do not want a signature required, to ensure your package is shipped properly. We will not be responsible for any issues with packages that do not require a signature.

We Ship Via UPS
If you require a different carrier please contact us to place your order, and we will arrange for the carrier of your choice. Please remember UPS will not deliver packages to a P.O. Box, so please provide a physical street address. Remember to check your shipping and billing addresses to ensure they are entered correctly. This will help to avoid delays when placing your order.

Order Early in the Day!
Orders placed online usually ship the same day unless a product is out of stock, or if the order is going outside U.S.A. All orders shipped outside the U.S. will be held for 1 business day before they are shipped. Orders processed before 1pm CST (Central Standard Time) will be shipped on the day the order was placed (Monday through Friday). Any order received after 1pm CST will be shipped the next business day. For example, an order placed at 3pm on Thursday for 2nd day air will not be picked up until Friday, therefore arriving on Tuesday. Air shipments are based on business days; UPS does not deliver on Saturday except for Next Day Air shipments (for which there is an additional fee).

Inventory Inquires
Our inventory fluctuates! If you require products by a specific date, or need to place a large order, please contact us to check availability.

Authorized Distributors & Master Instructors Cannot Use the Online Store!
Please remember, you cannot use the online store to place your orders. It is unacceptable to print out a list of items you wish to purchase from the online store. Wholesale orders must be submitted in writing and include our item number, quantities for each item, item description, as well as your cost for the item. It is also appreciated if you provide the complete shipping address as well as any specific shipping instructions.

Returns / Refunds
Every item we sell is carefully inspected before it is shipped. If merchandise is found to be defective upon receipt, please contact us immediately. All claims must be made within 3 days of receipt of order. Shipping and handling charges will not be refunded. Only replacement products or store credit will be issued for defective merchandise. All returns must be accompanied by a Return Authorization Claim Number. Please contact the main office promptly to receive a Return Authorization Claim Number. Please click here to read the full return / refund policy

E-Checks
Please read all the information at the bottom of checkout step four, Review Order, when processing your order! E-check orders will not be processed until the check has cleared!